It looks like nothing was found at this location. Maybe try one of the links below or a search?
It looks like nothing was found at this location. Maybe try one of the links below or a search?
Last updated: 11/04/2024
At Hotel Malleberg, we value your privacy. In this privacy policy, we explain what personal data we collect, who we work with, how we use, share and protect the data. We encourage you to read this privacy policy carefully.
Company name: EMDS BELGIUM
Legal form: Limited liability company (BV)
Commercial name: Hotel Malleberg
Registered office: Ganzenstraat 1 A, 8000 Bruges
Company number: 0787.849.935
VAT number: BE 0787.849.935
Register of Legal Entities Ghent, department Bruges
E-mail: [email protected]
Tel: +32 050 34 41 11
Personally Identifiable Information: When using our website and making a reservation, we may collect certain personal information necessary to provide our services and process your reservation, such as your name, e-mail address, address, payment information and telephone number. We collect this information only when you provide it voluntarily, such as when making a reservation, subscribing to our newsletter or filling out a contact form.
Non-Personally Identifiable Information: We may also collect certain non-personally identifiable information when you visit our website, such as your IP address, browser type, operating system and pages visited. This information is used to improve the performance of our Web site and to analyze our demographics.
We collect this device data using the following technologies:
We use the personally identifiable information collected for the following purposes necessary to adequately perform our services:
– To provide our services to you in the best possible way.
– To process your reservations.
– To check your reservations for possible risks or fraud.
– To respond to your questions and requests.
– To notify you of important changes or updates regarding our products and services.
We may use the (non-)personally identifiable information collected for the following purposes, to the extent you have consented:
– To improve the user experience on our website.
– To optimize our marketing efforts.
– To collect statistics about the use of our website.
– To display and send you relevant and/or personalized marketing communications (such as, for example, news, promotions, advertising, discounts, offers, information about our hotel and (new) services).
Minors (-18 years old) are not allowed to make reservations through our website. We will never collect data from minors unless provided by (and with the consent of) a parent or guardian. The limited instances when we need to collect personal data from persons under the age of 18 include: as part of a reservation.
If we learn that we have processed information from a person under the age of 18 without the valid consent of the parent or guardian, we will delete that information immediately.
Hotel Malleberg cooperates with a number of third parties such as Booking.com, Expedia and Hostelworld. We receive personal data from these third parties, such as your name, email address, address, payment details and phone number. This data is used by us to process your reservation, provide our services to you, provide customer service and for direct marketing purposes (subject to your consent). Want to know more about these partners? Click on their names and read their privacy policies right away.
We may share personal information collected from you with third parties, but only to the extent necessary to provide our services to you or when required by law.
We will not sell, rent or disclose your personal information to third parties for their marketing purposes without your explicit consent.
5.1 Processors we work with
Cloudbeds
We partner with Cloudbeds. Cloudbeds is a SaaS application and, on our behalf, processes your personal data so that we can best provide our services, such as managing bookings, payments, customer data, and other related activities necessary for hotel management. Cloudbeds processes this data on our behalf and ensures that your financial information is handled safely and securely. By using this booking and/or payment service, you acknowledge and consent to the processing of your data through Cloudbeds. Want to know more about this? Read their privacy policy here..
Payments through Stripe
We offer our clients the ability to make payments on our website through Stripe. When you make a payment through Stripe on our website, you will be asked by Stripe to provide your payment information, such as your name, address, email, credit or debit card information. Stripe processes this information on our behalf and ensures that your financial information is handled safely and securely. All payment transactions are processed directly by Stripe. By using this payment service, you acknowledge and consent to the processing of your payment information by Stripe. Want to know more about this? Read their privacy policy here.
We also use various Google services that may also process data. For example, we use Google to analyze and improve website usage and show targeted, relevant ads to you. This includes collecting data via cookies about your interactions, browsing habits and preferences on our site. This data helps us understand user behavior for optimization and direct marketing, which is a form of automated profiling. By consenting to the placement of these analytics and direct marketing or advertising cookies, you consent to this data processing for these purposes. Want to know more about how Google handles your personal data? Read their privacy policy here.
We never keep your personal information longer than necessary to provide our services to you optimally. Once the information is no longer necessary as part of our services, we will delete it.
We take all reasonable technical and organizational measures necessary to protect your personal data from unauthorized access, loss, misuse or alteration. For example, we use encryption technologies and restrict access to your data to authorized personnel.
You have the right to access the personal data we have collected from you and received from third parties. You have the right to have it corrected, updated or deleted at any time. You have the right to restrict the processing of your personal data.
You have the right to object at any time to the use of your data for direct marketing purposes.
Should you have any complaints regarding the processing of your personal data, you can always lodge a complaint with the Data Protection Authority (https://www.dataprotectionauthority.be/citizen).
Data Protection Authority
Drukpersstraat 35, 1000 Brussels (Belgium)
+32 (0)2 274 48 00
+32 (0)2 274 48 35
Hotel Malleberg reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page along with the date of update.
If you have any questions about our privacy policy, or if you wish to exercise your rights, you can always contact us using the following details:
Hotel Malleberg (EMDS BELGIUM BV)
Ganzenstraat 1 A
8000 Bruges (Belgium)
E-mail: [email protected]
Tel: +32 050 34 41 11
Last updated: 11/04/2024
This cookie policy explains what cookies are, what cookies we use on our website (https://hotelmalleberg.be), why we use them and how you can manage your preferences.
Company name: EMDS BELGIUM
Company form: Limited liability company (BV)
Commercial name: Hotel Malleberg
Registered office: Ganzenstraat 1 A, 8000 Bruges
Company number: 0787.849.935
VAT number: BE 0787.849.935
Register of Legal Entities Ghent, department Bruges
E-mail: [email protected]
Tel: +32 050 34 41 11
Cookies are small text files stored on your digital device each time you visit a website. Cookies are used to make website users’ experiences more efficient and better. Cookies are also used to provide information about the user or device.
Is this too technical? No problem! Imagine going to a huge supermarket. There are so many products and aisles that it is almost impossible to remember where everything is. But now imagine having a friendly shopping assistant to help you every time you visit the store. This assistant remembers what products you bought last time or what you expressed interest in. That makes your shopping experience a lot easier and more personal, right?
In the digital world, a “cookie” is like a friendly shopping assistant. It is a small file that a website places on your computer, phone or tablet when you visit the site. The purpose of this little file is to “remember” you.
A cookie remembers information: Just like the shopping assistant from the example above, a cookie remembers things like what you put in your shopping cart, which pages you visited, whether you are already logged in, what language you like to continue in, and more.
A cookie provides personalization: Cookies help the website remember your preferences, such as the language you use or the currency you want to pay in. This way, you don’t have to set this again with every visit.
A cookie personalizes ads: Sometimes cookies are also used to see what you as a visitor are interested in, to then show ads that better match your interests.
Temporary cookies: These cookies are deleted as soon as you close your browser. For example, they remember what you have placed in your shopping cart during your visit to a website.
(Semi-)permanent cookies: These cookies remain on your device even after you close your browser. They ensure that your preferences from your previous session are immediately reset when you revisit the website, for example your language preference.
First-party cookies: These are cookies from our website itself, for example to remember your login status. For example, they ensure that you do not have to log in again each time you visit a website.
Third-party cookies: These are cookies from other parties and are often used for advertising purposes or analysis of website use.
Essential cookies: These cookies are necessary for the proper functioning of the website and cannot be disabled, for example for security measures.
Performance or analytical cookies: These cookies collect information about and track how visitors use the website, for example which pages they visit most often.
Functional cookies: These cookies remember choices you make on the website in order to improve your experience. For example, they remember your language preference.
Advertising and marketing cookies: These cookies collect information to personalize ads and make them more relevant to your interests.
COOKIE | DOMEIN | BESCHRIJVING | DUUR | TYPE |
HotelLng | .hotels.cloudbeds.com | Stores the user’s preferred language. | 1 year | Functional |
_ga | hotels.cloudbeds.com /
.cloudbeds.com / .hotelmalleberg.be |
Google Analytics | 2 years | Analytical |
_ga_0RNZ9D84V6 | .hotelmalleberg.be | Specific Google Analytics cookie for tracking and identification. | 2 years | Analytical |
_ga_7LWS8VWWNR | .cloudbeds.com | Specific Google Analytics cookie for tracking and identification. | 2 years | Analytical |
_ga_GDN11DGBXF | .cloudbeds.com | Specific Google Analytics cookie for tracking and identification. | 2 years | Analytical |
_scc_session | .hotelmalleberg.be | Session cookie potentially used for session management. | Session | Necessary |
_tccl_visit | .hotelmalleberg.be | Cookie to store anonymized statistics. | 30 minutes | Analytical |
_tccl_visitor | .hotelmalleberg.be | Cookie to store anonymized statistics. | 1 year | Analytical |
Permission
You have control over which cookies we are allowed to set. Each time you visit, we ask for your consent to the use of cookies (except for necessary cookies, as they are required to make our site work).
You can refuse the installation of cookies through your browser settings. You can also always delete already installed cookies from your computer or mobile device there. More information about these options can be found in the instructions of the Help function of your browser or visit http://www.browserchecker.nl/cookies-verwijderen for explanations.
Caution! If you disable cookies, some graphical elements of our website may not work properly, or you may not be able to use certain applications.
Manage and revoke
You can change your cookie preferences or withdraw your consent at any time, for each cookie category.
Third party cookies
Our website may also use third-party cookies to improve your experience and show you relevant and personalized advertisements. For this, however, we always ask for your prior consent.
We reserve the right to change this cookie policy at any time. Any changes will be published here.
If you have any questions about our cookie policy you can always contact us using the following details:
Hotel Malleberg (EMDS BELGIUM BV)
Ganzenstraat 1 A
8000 Bruges (Belgium)
E-mail: [email protected]
Tel: +32 050 34 41 11
The limited liability company “EMDS BELGIUM“, registered in the register of legal entities Ghent department Bruges with company number 0787.849.935 and registered office at Ganzenstraat 1 A, 8000 Bruges, owner and operator of hotel “Hotel Malleberg” at Hoogstraat 7, 8000 Bruges and its operated website(s) and social media channels. Hereinafter “Hotel Malleberg” or “We“,
and
any individual or company on whose behalf Hotel Malleberg provides services, whether or not the actual beneficiary, hereinafter “You” or “the Client“.
2.1 These terms and conditions apply to all offers, agreements, reservations and bookings, regardless of their nature and regardless of whether they were made directly by telephone/through Hotel Malleberg’s website or through an intermediary or intermediary online platform with which Hotel Malleberg cooperates, between Hotel Malleberg and the Client, and shall take precedence over any general terms and conditions of the Client.
2.2 By using the services of Hotel Malleberg or making a reservation, you expressly declare to have knowledge of these general conditions and to accept them. We strive to always provide you with sufficient opportunity to consult and accept these general conditions. You can freely consult these general terms and conditions via the website or request a copy by sending an e-mail to [email protected]. Where possible, we will also refer explicitly to the terms and conditions in confirmations of reservations, invoices and payment reminders, as well as when using the website, whether or not via a clickable link and/or with a click action that is mandatory for you.
2.3 Any nullity or invalidity of one of these terms and conditions shall not entail the nullity of the other clauses or of the agreement. The invalid or void provision should then be read as a valid provision where the result is as close as possible to the intended result of the invalid or void provision.
2.4 If Hotel Malleberg and the Client enter into a separate written agreement, the provisions of the separate agreement shall prevail over these Terms and Conditions to the extent agreed to by Hotel Malleberg. These Terms and Conditions shall then serve as supplementary law to the extent applicable.
3.1 The agreement comes into effect at the moment of acceptance by the Client of the offer (for example, by making a reservation through Hotel Malleberg’s website or through an intermediary or intermediary online platform with which Hotel Malleberg cooperates) and fulfillment of the conditions set forth thereby. The Client is aware that acceptance implies an obligation to pay.
3.2 All offers made by Hotel Malleberg are non-binding for them and subject to the reservation “while supplies (or capacity) last”. If Hotel Malleberg invokes this reservation within a reasonable period after acceptance by the Client, the intended contract shall be deemed not to have been concluded.
3.3 Hotel Malleberg cannot be held to its offer if the Client could reasonably understand that the offer, or any part thereof, contains an obvious material mistake or slip of the pen, such as (but not limited to) an unrealistically high discount or unusually low asking price.
4.1 The hotel provides lodging for stays of one or more nights, with all the usual associated services.
4.2 All rooms have a TV, radio and telephone as standard amenities. Each room includes free tea and coffee making facilities and a private bathroom with a shower. More information regarding the rooms provided can be found on the Hotel Malleberg website.
4.3 All rooms are equipped with either a comfortable double bed or two single beds. We kindly request that you let Hotel Malleberg know your preference in good time and at the time of your reservation, so that we can do our best to accommodate it. Please note that, depending on availability at the time of your stay, we cannot always guarantee that your specific request can be met.
4.4 We provide a delicious buffet breakfast daily. Breakfast is available upon payment of a surcharge. For children under 11 (eleven) years old, there is a reduction in this surcharge. Breakfast can be booked immediately when placing the reservation, or added later on site at the hotel. You must let reception know no later than 6pm the night before.
4.5 We provide the opportunity to enjoy a nice drink in our cozy common room. Drinks are offered through the “Honesty Bar” concept. This means that You can take your own drink, with the confidence that afterwards You will honestly note what You have taken. This system is based on mutual trust and allows You to enjoy our delicious range of drinks at your leisure. Billing is done at check-out or via charge to your credit card.
4.6 Would you like to use a baby crib? We kindly ask you to let the hotel know in time and if possible at the time of your reservation, so that we can do our best to accommodate it. Please note that, depending on the availability of baby cribs at the time of your stay, we cannot always guarantee that your specific request can be met.
4.7 If you are interested in exploring the local gastronomy and would like us to arrange a restaurant reservation for you, we are happy to accommodate you. Please note that many restaurants require a deposit when making a reservation. You must pay this deposit directly to the restaurant, such as through your credit card. We may therefore request your credit card to guarantee the reservation and would like to point out that Hotel Malleberg can never advance payments for restaurant reservations.
4.8 Pets are not allowed.
4.9 The hotel and all rooms are completely non-smoking.
5.1 Reservations can be made through the Hotel Malleberg website or through the website/online platforms of the partners with which Hotel Malleberg collaborates (e.g. booking.com, Expedia and Hostelworld).
5.2 Hotel Malleberg reserves the right to accept or refuse reservations at its sole discretion. Reservations originating from a Client with whom there is a dispute or from a profile that appears fraudulent or which shows a serious deficiency on the part of the Client may be canceled or refused by the hotel, without payment of any compensation.
5.3 Out of respect for other hotel guests, there is a ban on bachelor or similar parties, company outings and party weekends at Hotel Malleberg. Hotel Malleberg reserves the right to refuse or cancel a reservation without payment of any compensation, if this is not taken into account by the Client.
5.4 Check-in: From 2 p.m. to 6:30 p.m.
Late Check-in: Possible on request.
Check-out: Until 11 a.m.
Late Check-out: Possible on request and under the following conditions:
– Request must be made at the latest the evening before check-out at 8 pm.
– Only possible if the occupancy rate allows it.
– Only possible upon payment of a surcharge.
5.5 Unless otherwise agreed upon, Hotel Malleberg is entitled to consider the reservation expired if you have not reported to Hotel Malleberg within 24 hours (twenty-four hours) after the initial starting time of the reservation, or you have not indicated in a timely manner that you will arrive at a later time and Hotel Malleberg has not objected to this. The foregoing applies, without prejudice to the provisions of Article 6.
5.6 Hotel Malleberg is entitled to ask you to agree to an alternative, equivalent accommodation regarding lodging, instead of which should be made available according to the agreement, if the capacity or occupancy of the hotel requires it. You may refuse this alternative. In the latter case, you have the right to terminate, with immediate effect, the agreement to which the aforementioned request of the hotel relates, without prejudice to your obligations under other agreements.
5.7 The Client agrees to always indicate the exact number of people who will be present during the stay at the Hotel, including babies and young children, when making the reservation. Hotel Malleberg reserves the right to refuse a reservation or stay or charge a supplement for additional persons, if at check-in it appears that more persons are present than indicated in the reservation made.
6.1 The right of legal withdrawal does not apply.
6.2 Reservations can always be canceled free of charge up to 3 (three) days before the start time of the reserved stay.
6.3 If the Client cancels the reservation less than 3 (three) days before the start time of the reserved stay, the total cost of the reservation will be charged.
6.4 No-shows (if the Client or guest for whom the reservation was made does not show up within 24 (twenty-four) hours after the initial start time of the reservation, will be charged an amount equal to the total cost of the reservation.
6.5 It is not possible to change or cancel non-refundable reservations. The total cost of the reservation will be charged immediately after making your reservation.
6.6 Specific conditions take precedence over the general cancellation conditions if applicable.
7.1 All rates or prices communicated by Hotel Malleberg to the Client, whether verbally or via its website or those of partners, are in Euros and are always exclusive of any surcharges.
7.2 Obligatory surcharges: City of Bruges surcharge (tourist tax): EUR 4 per person, per night. This tax does not apply to children under 18 years old.
7.3 Fees for lodging and booked accommodations (e.g. breakfast) must always be paid in advance when making the reservation.
7.4 We may ask you to provide us with your credit card details to guarantee your reservation. In case of a no-show (when you do not use the reservation without cancellation – see article 5.5), the hotel will use these details to charge the total cost of your stay.
7.5 All additional hotel bills (for example, surcharges for use of the Honesty Bar or late check-outs) are payable by the Client or the person for whom the Client made a reservation and who uses the reservation, at the time they are presented to him/her. Payments are always made immediately and in cash (cash, bancontact or credit card).
7.6 Hotel Malleberg may ask you to provide a credit card as a guarantee upon check-in. In case of additional charges not declared at check-out (e.g. use of the Honesty bar) or additional charges due to additional cleaning services or damage caused by you or someone in your party to the room or grounds of the hotel, Hotel Malleberg will have the right to deduct them from the credit card. Hotel Malleberg will provide You with a detail of the statement, either electronically or by mail. If you believe the statement was unjustified, you must protest the amount charged in writing within 8 days.
7.7 As long as the Client has not fully complied with all its obligations to Hotel Malleberg, Hotel Malleberg shall be entitled to take possession of and retain all goods brought into the hotel by the Client until the Client has complied with all its obligations. In addition to a right of retention, if applicable, Hotel Malleberg shall have a lien on the goods in question as security for all sums owed by the client to Hotel Malleberg.
7.8 If other than cash payment is agreed upon, all invoices, for any amount, must be paid by the Client within 14 (fourteen) days of the invoice date. If the payment term is exceeded, for whatever reason, Hotel Malleberg may initiate a collection process, whether or not through an external party to whom Hotel Malleberg transfers the necessary customer data for this purpose. The Client shall in any case remain liable for full compensation of the extrajudicial and/or judicial collection costs.
7.9 Invoice collection from consumers in accordance with Book XIX Economic Law Code:
After the payment deadline is exceeded, the Client will receive a free payment reminder and a period of 14 (fourteen) calendar days to pay the amount due. No fees will be charged for this first payment reminder. If the deadline specified in the payment reminder is exceeded, the following collection charges will become due:
– Delay interest according to art. 5 Law of August 2, 2002 on combating late payment in commercial transactions: https://financien.belgium.be/nl/over_de_fod/structuur_en_diensten/algemene_administraties/thesaurie/rentevoet_betalingsachterstand_handelstransacties
– One-time lump sum indemnity:
The Client has the right to request additional information on invoices, to request a debt repayment plan, to report debt mediation as well as to dispute invoices received. To do so, the Client must submit a written reasoned request to Hotel Malleberg within 14 (fourteen) calendar days, after which Hotel Malleberg and/or its appointed debt collectors will temporarily suspend the collection procedure in accordance with the legally defined terms of Book XIX of the Code of Economic Law.
7.10 Invoice recovery from enterprises: Agreements with enterprises are subject to the legal provisions on invoice recovery in commercial transactions, including the provisions on interest due according to Art. 5. of the Law of August 2, 2002 on combating late payment in commercial transactions. In case of late or incomplete payment, from the due date of the invoice, a lump-sum indemnity shall be payable on the amount due, ipso jure and without prior notice or formal notice. This damage clause amounts to 10% of the principal amount with a minimum of €40.00. All this is without prejudice to Hotel Malleberg’s right to claim higher damages provided there is proof of higher actual damages incurred.
8.1 Hotel Malleberg may dissolve the agreement if it cannot fulfill its obligations due to temporary or permanent force majeure. Force majeure means all circumstances that cannot reasonably be influenced by Hotel Malleberg such as and not limited to: pandemic, strikes, traffic restrictions, exceptional weather conditions, fire, delayed or faulty delivery by third parties, etc. In such case, the client shall be entitled to a refund of amounts already paid to Hotel Malleberg, without additional compensation, for services not yet provided.
8.2 Hotel Malleberg is not liable for damage to cars and theft of items left in the car, loss or disappearance of valuables not stored in the safe in the room or at the reception, or for goods left unattended in public areas or corridors.
8.3 The Client remains liable for the payment of debts incurred before the date of dissolution. If services were only partially provided, regardless of the time, they will be charged separately.
8.4 The liability of Hotel Malleberg and its appointee(s) shall always be limited to direct damages and shall only be invocable to the extent that such damages are the result of Hotel Malleberg’s failure to comply with its contract obligations or were caused intentionally, by gross negligence or fraud on the part of Hotel Malleberg and/or its appointee(s). Hotel Malleberg shall never be liable for or obliged to compensate any intangible, indirect or consequential damages, including (but not limited to) loss of profits, loss of sales, loss of income, production limitations, administrative or personnel costs, an increase in overhead costs, loss of clientele or third party claims.
8.5 Insofar as Hotel Malleberg depends on the cooperation, services and supplies of third parties in the performance of its commitments, it shall not be liable for any damages resulting from their fault.
8.6 The contractual and extra-contractual liability of Hotel Malleberg shall at all times be limited to the amount paid for the total stay at Hotel Malleberg, by the Client claiming liability.
8.7 If one of the parties does not execute the agreement, only partially or incorrectly, the party who has suffered damage shall notify the other party in writing within 14 (fourteen) calendar days, giving the reason and an estimate of the damage suffered. Under no circumstances shall this release the Client from the obligation to pay invoices not directly related to the damage.
8.8 Following a notice of default from the Client, Hotel Malleberg always has the right to remedy the default.
8.9 The Client and/or the guest and those accompanying them are jointly and severally liable for all damage that has and/or will occur to Hotel Malleberg and/or any third party as a direct or indirect result of an attributable shortcoming and/or wrongful act, which includes violation of the house rules, committed by the Client and/or the guest and/or those accompanying them, as well as for all damage caused by any property in their possession.
8.10 The Client agrees to treat the room rented (including the common areas of the Hotel) with care and respect. It is strictly prohibited to misuse, damage or intentionally contaminate the room (or such common areas) in any way, including, but not limited to, causing damage by destruction, leaving blood stains, human waste, or using prohibited products such as drugs, candles, candle wax and other similar substances. The Client and/or Guest and those accompanying them shall be jointly and severally liable for all damage caused to the accommodation as a result of breach of this provision. In addition to the cost of repairing such damage, damages of 250 (two hundred and fifty) Euros per violation will also be charged. Management reserves the right to take further legal action in case of serious violations.
9.1 If you find a lost or discarded item in your room or other parts of the hotel building, please return it to the hotel reception desk.
9.2 We always try to return any left behind items to the rightful owner as soon as possible. However, Hotel Malleberg is not obliged to ship left behind items. If we return left behind items to the Client, shipping will be done at the Client’s expense and risk.
9.3 Hotel Malleberg acquires the property rights of objects whose rightful owner has not reported to Hotel Malleberg within one year after their abandonment.
10.1 Client and/or Guest and those accompanying them from consuming food and/or beverages brought in by the Client and/or Guest themselves at the Hotel. If Hotel Malleberg permits the consumption of food and/or beverages brought in by guests themselves, Hotel Malleberg may attach conditions to the permitting thereof, including the charging of corkage and/or kitchen fees. These amounts shall be agreed upon in advance or, in the absence of prior agreement, reasonably determined by Hotel Malleberg at its sole discretion.
11.1 Hotel Malleberg may modify, limit or expand the form and content of its website at its sole discretion.
11.2 Although Hotel Malleberg makes every effort to ensure the optimal functioning and security of the website, possible malfunctions, interruptions, loss of data or unintentional spreading of viruses or malware can never be excluded. Hotel Malleberg cannot be held liable for this.
11.3 All documents, images, texts, designs and all other intellectual works created by Hotel Malleberg, regardless of form, remain the property of Hotel Malleberg. The Client is not permitted to distribute, copy, disclose or use them in any way whatsoever by themselves or with the help of third parties without the express prior consent of Hotel Malleberg. The Client or visitor to the website may not modify, copy, distribute, transmit, translate, distribute, display, reproduce, publish, license, transfer or sell any information, software, product or service obtained on these sites, nor create works derived from the aforementioned elements, without the prior written consent of the rights holder or Hotel Malleberg. The same applies to the extracts from works offered on this website, even if offered free of charge. Any infringement of these intellectual rights may give rise to civil and criminal proceedings.
12.1 Hotel Malleberg and/or its appointee(s) collect and process the personal data received from the Client for the purpose of executing the agreement, confirming and fulfilling reservations, providing services, handling complaints, handling an payments and invoice collection, promotional or informational communication, client management, accounting and direct marketing activities in accordance with the General Data Protection Regulation (AVG) and the relevant Belgian legislation. The legal grounds are performance of the contract, fulfillment of legal and regulatory obligations and/or legitimate interest. Want to know more? Read Hotel Malleberg’s privacy policy on the website).
13.1 Any complaints about Hotel Malleberg’s services must reach Hotel Malleberg in written form (e.g., by e-mail) within 14 (fourteen) calendar days, whereupon Hotel Malleberg will acknowledge receipt of the complaint within 14 (fourteen) calendar days and thereafter deal with it as soon as possible and to the best of its ability. The Client may also transfer complaints to the Consumer Ombudsman Service of the Belgian F.D.S. Economy at https://consumentenombudsdienst.be/.
14.1 In case of disputes arising out of or related to these general terms and conditions, the validity, performance or interpretation of the agreement or service, the parties will seek an amicable solution.
14.2 Belgian law is exclusively applicable to disputes relating to these general terms and conditions, the validity, performance or interpretation of the contract or service, which cannot be resolved amicably, except when the mandatory provisions on applicable law for consumers come into play and designate a different law. In case of legal disputes, the (Belgian) courts of the registered office of EMDS BELGIUM BV (owner and operator of Hotel Malleberg) are exclusively empowered, except when the mandatory provisions on jurisdiction for consumer contracts apply.
Malleberg Hotel
Hoogstraat 7
8000 Bruges (Belgium)
Tel: +32 050 34 41 11
E-mail: [email protected]